All of our Shared hosting yearly packages carry a 30 day money-back guarantee! If you are dissatisfied for any reason at all then just let us know why and if we can’t help, we’ll issue a full hosting refund! Please note that VDS orders, dedicated server orders, and domain costs are not refundable.
All of our Shared hosting yearly packages carry a 30 day money-back guarantee! If you are dissatisfied for any reason at all then just let us know why and if we can’t help, we’ll issue a full hosting refund! Please note that VDS orders, dedicated server orders, and domain costs are not refundable.
Renewal invoices are generated 30 days in advance and sent to your registered e-mail address on file. It is your responsibility to ensure this e-mail address is kept up to date and can receive emails from us.
It is important that we receive payment on time. All services must be paid for by the due date shown on the invoice unless a written adjustment has been agreed. Failure to complete payment after this time will result in an automatic reminder when the invoice is overdue, and automatic account suspension should the invoice remain unpaid for more than 3 days. This applies to all hosting accounts and virtual servers. Domain names expire on the day immediately after their renewal date.
If an invoice is unpaid, the related service will be suspended until such time that payment is received and you inform us by email that you have paid. At this point we will use all reasonable endeavours to restore service within 24 hours.
We reserve the right to alter our prices at any time and will notify you of any alteration by providing you with a written notice. Notice of any price alteration will be sent via e mail to the e mail address that we hold for you in our account. If you have already purchased a particular service then the price alteration will only become effective when the service reaches the end of its current term.
You warrant that you are lawfully authorised to make payment using the payment card or facility you disclose to us. In the event where you are not the named cardholder, you acknowledge that you and the named cardholder both accept these terms and conditions and are jointly and severally liable for any payment(s) due. You hereby indemnify us in the event that the cardholder or issuer declines any transaction for payment, including our costs in recovering the outstanding amount due.
If you attempt a chargeback or dispute a transaction with your bank, we reserve the right to suspend all services provided to you with immediate effect. Services will remain suspended and until such time as the chargeback has been fully reversed in our favour .
If not specifically stated to the contrary, our services are intended to be used for the purposes of hosting websites and e-mail. Batch processing, video encoding/transcoding, web crawling/spidering, archiving and online backup systems and any system for purposes other than hosting a website are not permitted on our shared hosting servers. However you may use such tools on a dedicated server. We reserve the right to enact defensive movements to maintain the stability of our systems for all clients.
If you believe your website may be susceptible to high or otherwise abnormal usage you must contact us to discuss the suitability of your hosting environment.
Cancellation notices for all services must be given at a minimum of 24 hours in advance of the next billing date, with the exception of dedicated servers for which we require a cancellation notice a minimum 30 days before the next billing date. Refunds will be given for every whole unused prepaid month. Refunds will be paid back to the payment source you paid with him.
A breach of any of our terms and conditions will result in immediate termination with no refund. Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.
Our no-quibble 30 Day Money Back Guarantee Big Host has established a reputation for reliability, performance, support and value for money. At Big Host we work hard to provide you with the best possible service and we’re so confident in this that we offer a no-quibble, 30 day money back guarantee. If you are unhappy for any reason within the first 30 days of opening your shared hosting account, you are free to cancel and receive a full refund including the time already used, less domain registration fees which are non-refundable.
We would however appreciate it if you got in touch with us before deciding to cancel so that we can address any problems you might be having.
Please note that refunds can take 7 working days, and this policy does not cover accounts which have violated our acceptable usage policy.
